You can issue and manage refunds for customers in multiple ways. Refunds can happen either through bookings being cancelled or if the customer is asking for a refund themselves.

If you would like to learn more about how to cancel a session, you can click here.

Refunds can be managed by Users with the suitable permission level within the 'Customers > Refund' section in the Application.

Refunds can be sent out as credit to be used on future bookings, or directly into the customer's bank account, with the option of partially refunding a certain amount.

Customers can request refunds from their bookings by navigating to their 'Account' and then 'Overview'. When they navigate to the bookings tab, they will see all of the available bookings that they have made, with the option of requesting a refund on them. Customers can only request a refund on bookings that have not run.