Customers can now log into their account on the booking site to cancel a booking that they have made. They can cancel selected sessions or the entire booking. When cancelled, the amount paid for the sessions/booking cancelled will be refunded to their account.

Refunds can be managed by Users with the suitable permission level within the 'Customers > Refund' section in the Application.

When a customer has cancelled their sessions they will be able to view in their customer account which sessions they have previously cancelled. Customers will also receive an email confirmation when they have cancelled a session and/or full booking.

This feature can be turned on/off, this is found in 'Settings > General > Online Booking Site' there is a new checkbox named 'Enable Booking Cancellations'. When this is checked and saved, customers via the booking site will be able to cancel selected sessions and/or entire bookings they have made.

There is now a field named 'Online Cancellation Cut Off' where you can set the cut-off point before a session commences where a customer is able to cancel a session. Customers will not be able to cancel sessions that have already occurred.

In 'Settings > Email & SMS > Customers > Customer Booking & Sessions Cancellation' there is a new email that is sent to customers when the customer cancels either a selection of sessions or the full booking. Staff users can edit the default text for the email notification as they prefer.