Coordinate Sport

Guides to help manage your staff and customers

Staff and Customers

Editing and Cancelling Customer's Bookings, Editing a Customer's Booking Cart, Booking a Customer Through the Back End

Managing your Customer's Bookings

How Customers Can Request a Refund, Issuing and Managing Refunds, Offering Vouchers, Discounts, and Associating Payments with Bookings

Managing your Customer Finances and Payments

How a Customer can Request a Refund

Setting the Customer Booking Criteria on your Booking Site

Customer History, and Unique Pupil Numbers

Customer Profile Overview

Making a booking, viewing bookings, cancelling a booking and editing customer and participant details on the Booking Site

Using the Booking Site

How does a customer pay off their outstanding balance?

How do I delete a participant or customer?

Deleting a Participant or Customer

What to do when a customer requests to unsubscribe from emails

Unsubscribing customers from email communications

Guides for managing your customers and participants 

Customers and Participants

Staff Documents, Staff Availability and Working Hours, Adding New Staff Members, Add Staff to Sessions, and Mandatory Qualifications

Staff Set-Up

Staff Feedback and Notes, Coach ID, Searching for Staff by Department, and Notifying Staff for Session Check-In,

Staff Management

Availability Exceptions, Making Staff Users Active or Inactive, Viewing the Timetable, Staff Availability Calendars, and Calendar Feed

Staff Availability and Calendars

How to delete or make a staff member inactive

Deleting a Staff Member

Staff

How to use the app - For Coaches, Activity Leaders & Instructors

Dashboard for Coaches or Instructors

How to use Registers

How to set up the Calendar Feed

How do I confirm my Timetable?

How to use Timesheets and access Finance

How to use Session Check-in

How to view available and booked out equipment

User Guides for those using the app such as Coaches, Instructors, Teachers &amp; Activity Leaders 

Coach Guides

Find answers and get help from Intercom Support and Community Experts

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