To cancel a booking on the back end, navigate to the customer's profile through the Customers tab on the left hand side.
Then click on the Bookings tab and find the booking you would like to cancel.
Click on the bin icon to cancel the customer's booking. The price of the booking will then be returned to the customer's account balance.
Partial booking cancellation
If you would like to cancel some of the customer's sessions but not all of them, you can do this by editing the booking.
Similarly to cancelling a session, navigate to the Bookings tab on the customer's profile and click on the pencil icon next to the relevant booking.
Then untick any sessions that you the customer is no longer wishing to attend.
Scroll to the bottom of the page and click Update Booking.
You will then get the choice to resend a notification to the customer with the updated confirmation email.
Partial booking cancellation with All Weeks or All Weeks (Remaining Sessions Only) booking requirement
Sometimes customers may need to cancel a booking with the All Weeks or All Weeks (Remaining Sessions Only) booking requirement after they have already attended some sessions.
To do this, you will need to change the booking requirement on the project first before cancelling the sessions.
First navigate to the project the customer has booked onto. On the Project details page, change the booking requirement to "Select Weeks".
Next, navigate to the customer's profile and select the Bookings tab. Click on the edit button next to the relevant project and then untick any sessions the customer would like to cancel, then press "Update Booking".
Once the booking has updated, navigate back to the project to switch the Booking Requirement back to its original setting.